Terms and Conditions
Terms and Conditions
Welcome to the terms and condition section of our website. We, Skyblu Travels, being one of the leading flight ticket service providers believe in the responsibility of clarity in the terms and conditions of our website. And to avoid any future discrepancies, we have mentioned all the terms and conditions of our website in the sub-section below. It is recommended to all the users of this website to read the terms and conditions that are mentioned below before using the website. While going through the mentioned terms, please keep it mind that you are required to proceed using the website only if you are fully in agreement with all the terms mentioned. However, if you are not agreeing with any of the mentioned points, then you should stop using the website. You should only resume using the website after either you are agreeing with the terms or you have clarified the condition by contacting our customer care in case of any issue. In any case, if you are using the website, then we are bound to believe that you have read the terms and conditions and you are in agreement with it.
General information
It is important to note that the tickets booked through our website are subject to payment realization. The company reserves the right to cancel any tickets if the payment is not realized before the departure of the flight. All the details about the booking will be sent to you only after the payment is realized by us. We also reserve the right to cancel any ticket and we will only be responsible to refund the amount paid by you at the time of booking. In this case, we will not impose any service charge on you. The company also reserves the right to make any changes in the booked flight, however, you will have the option to accept the changed itinerary or you can cancel the tickets and the full amount will be refunded to you. In any of the above-mentioned cases, we will not be liable to pay any amount other than the one charged by the customer at the time of booking. In addition, the company will not be responsible for any of the below-mentioned circumstances:
- Any death, personal sickness, or accidents
- Differ in the flight departure timing due to any reason that is outside of our direct control
- Other damage caused to the traveler because of any reason that is not under the direct control of our company
Changes and modifications
We have mentioned so many details regarding the fight on our website, and we reserve the right to make any changes in the content without giving any prior notice to any of the users. We would like to inform you that the content on the website depends on several factors including the airline’s policy. The prices and other details about the flights can be changed anytime without any prior notice. It is the responsibility of the user to make themselves aware of the changes before using the website. We recommend every user to go through the terms and conditions before using the website to keep themselves updated.
However, if there are any changes in the quotation after you have made the booking, then you won’t have to pay anything extra. As per our policy, we do not charge the customer after they have made the booking by paying the full amount mentioned on the final payment page. So, in case any change is made to the prices after the booking has been made, then that booking remains unaffected with that change in the price.
Restricted activities on the website
We have provided a lot of information on our website regarding the airlines. While the users have all the right to use the provided information for the purpose of reference, they are, in no case, allowed to use the content for any other purpose. All the information on the website like the quotations, flight availability and other details regarding the flight are proprietary to us, our affiliate or the supplier of the services. No one has the right to use any of the available content for any commercial purpose other than the personal use. In addition to the above mentioned activities, you also agree not to:
- Use this website as an affiliate link for any other website without our permission
- Making any false reservation by any unauthorized person
- Trying to sell the content of this website to any third party organization
- Copy, modify, display, distribute, transfer, or try to false license any content of this website
- Using any manual or automated system to access any restricted content of this website
If anyone is found guilty of doing any of the above restricted activities, then strict legal action will be taken against that person. Company will decide the action to be taken and in case of legal issue, the decision of the court will be final.
Termination and suspension
The company reserves the right to terminate or suspend any of the user accounts if any fraudulent activity is suspected of us. We will send you a notification, sometimes in the form of email regarding the suspension or termination of the account. Most of the time, the company will also mention the reason for the suspension or termination, however, in some cases, the company reserves the right of not giving any explanation for the suspension due to security reasons.
About third party links
We have placed a number of third party links on our website. Please note that the sole purpose of these links is for the reference and we do not advertise, or promote their products. It is recommended to the user to read the terms and conditions of the third part website before making any purchase. Their terms and conditions may be different from us and we cannot be held responsible for any damage that might occur to the user as a result of using the product or services from the third party website..
In case of dispute
Although our experts are working 24-hours to provide the customer the best services without any issue, however, in some cases, issue or dispute arises. In any such scenario, the customers are requested to get in touch with our experts through the customer care support via call, email, or chat. We try our best to resolve the issue within the minimum time. However, if the customer is not satisfied with the solution provided by our customer care department, then they have the right to seek help from the legal department of the states. We do not go directly to the court as there is the mediation department that has the responsibility to resolve the dispute. The mediation department has the laws and regulations that are legal and the decision of the mediation department for the dispute will be final.
Copyright Infringement Policy
All the information on our website is under the documented copyright of our company. However, if you think that the whole or any part of the website is copied from your website and is infringing your copyright property, then you need to contact us with the documents mentioned below. In case the complete document is not presented to us, then we will not be able to proceed with your request. The documents that need to be brought with the request are:
- Details of the content that you think is infringing your copyright property
- Complete details explaining of how and where we are using the content on our website
- Your name, address, phone number and email address
- The physical signature of the person who is the authorized holder of the claimed property.
Privacy Policy
Privacy Policy
INTRODUCTION
At Sky Blu Travels d/b/a Sky Blu Travels (“Sky Blu Travels”, “we”, “us” or “our”), we are committed to protecting your privacy and safeguarding your personal information. Just as our staff regard their privacy as paramount, your privacy is very important to us at Sky Blu Travels. With that in mind, we have established information handling practices for Sky Blu Travels that we believe are consistent with the highest standards and best practices of organisations doing business on the Internet, as well as complying with relevant legislation. This privacy policy (the “Policy” or “Privacy Policy”) applies to the collection, use and disclosure of Personal Information by Sky Blu Travels, including the practices that apply when using our website https://skyblutravels.com (“our website” or “our site”), including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information. “Personal Information” is any information that is identifiable with you, as an individual. Personal Information, however, does not include certain business contact information. Sky Blu Travels has prepared this detailed Privacy Policy because we believe you should know as much as possible about our practices so that you can make an informed decision about the extent of your use of our facilities. This Privacy Policy applies to any use of the Website, any use of the Services and any Bookings made from the United States. We may determine your location including through use of your IP address and/or the Personal Information you provide to us.
PERSONAL INFORMATION WHEN REGISTERING
If you decide to register with us, we will collect Personal Information about you that you voluntarily share with us. We collect Personal Information that is necessary for us to provide you with the services offered on our site. As mentioned, this Personal Information includes things like your name, e-mail and mailing address, date of birth, telephone number, payment information and personal preferences.
SHARING OF PERSONAL INFORMATION
Generally, we only disclose your Personal Information to those travel providers that you decide to make arrangements with through our site. For example, when you purchase an airline ticket or reserve a rental car or hotel room, we will provide the airline, car rental agency or hotel, as the case may be, with the Personal Information needed to process your transaction. We use our reasonable efforts to ensure that these travel providers will also protect your Personal Information. We contract with service providers to perform various functions necessary to operate our business - for example, to deliver tickets, ship items and process credit cards. We will share with these other companies only that Personal Information they require to fulfill your orders. These companies agree that they will not use or disclose that Personal Information for any other purpose.
Other than as explained in this Policy, we will not disclose any Personal Information we collect from you to others without your permission, except in certain limited circumstances, including: (a) to protect the security of our Website and our rights under our Terms and Conditions of Use; (b) to protect ourselves against liability; (c) in response to legal process, (d) if we believe in good faith that the law requires it; or (e) as required by governmental security regulations. In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of the corporation, in whole or in part, Personal Information may be transferred as part of the negotiation process or the transaction, as long as, the party receiving such Personal Information agrees to be bound by the terms of this Privacy Policy. It should be remembered that should you choose to request certain services such as religious or special diet meals certain religious or health information may be deduced by the travel provider and your permission is automatically granted to forward such information when you make such special requests. Travellers information shared with travel providers may be communicated to countries security agencies under local legal requirements. For example, any travellers to/from the U.S. may have their data captured by the U.S. Homeland Security Agency, which can store it for up to 50 years, and may share such information with other U.S. Government Agencies.
YOUR INFORMATION WITH US
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal data and information that we collect or you provide as described in this privacy policy:
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business, but only to the extent such parties are necessary for the fulfillment of your travel arrangements. Generally, it will be necessary for us to process personal data via a third party, including, but not limited to, airlines, hotel vendors, car rental companies, and entry visa or passport companies, in the course of completing your purchases of travel.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Sky Blu Travels' assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Sky Blu Travels about our Website users is among the assets transferred.
Assist with our business operations or delivery of services to you, such as customer service inquiries, credit card processing, flight service notifications, analytics, compliance and fraud protection, and tailor our advertising to you based on your interests and preferences.
Market their products or services to you.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information with your consent
We may also disclose your personal information to fulfill our legal obligations: To comply with any court order, subpoena, law, or legal process, including to respond to any government or regulatory request. To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
If we in good faith believe that disclosure is necessary to conform to the edicts of law, prevent or investigate fraud, protect your safety or the rights, property, and/or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Notice to EU Individuals: Under applicable law, the Company will not process and disclose your personal data without a lawful basis to do so, as such bases are defined in Article 6 of the GDPR. In general, at least one of the of the following must apply whenever personal data is processed:
1. Consent. The individual has given clear consent for the processing of their personal data for a specific purpose.
2. Contract: the processing is necessary for the performance of a contract.
3. Legal obligation: the processing is necessary to comply with the law.
4. Vital interests: the processing is necessary to protect someone’s life.
5. Public task: the processing is necessary to perform a task in the public interest, and the task or function has a clear basis in law.
6. Legitimate interests: the processing is necessary for the legitimate interests of the data controller, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
YOUR DATA USAGE
We use the data collected from the user for the following purpose:
To provide the services booked by the users
To process the payment gateway
To reach you in case of emergency
To send you the details of your booking
To do marketing based on your interest
To improve our website
To make the website more personalized for the users
HOW WE PROTECT YOUR INFORMATION
We are committed to safeguarding your information. For that reason, we employ security technology professionals and utilise industry standard security technology appropriate to the sensitivity of the applicable Personal Information. Only those employees who need access to Personal Information to fulfil their employment duties will have access to it.
CHANGES TO THE PRIVACY POLICY
This privacy policy may be updated from time to time to reflect new methods by which we treat your data. The last updated date will be updated if we make changes to this privacy policy. The new privacy policy will take effect as soon as it is posted on the website. We will notify you if we make substantial changes that impact your personal information. We urge you to check this page for the most up-to-date information on our privacy policies on a regular basis.
CONTACT US
If you have any questions or concerns regarding this Policy or our information handling practices, to make a complaint or to make any special requests, you may contact us at info@skyblutravels.com. We will attempt to respond to your written questions or concerns within thirty (30) days after we receive them. We will advise you in writing if we cannot meet your requests within this time limit.
Refund
Please be informed that all the tickets booked through our website are non-transferable and non-refundable as per the company policies. We only accept the cancellation request over the phone and not via email or chat. Post receiving the request, we will send you the confirmation mail regarding the request acceptance. However, this mail does not guarantee that you will get the refund; it is only the acknowledgement mail that we have received the cancellation request. Following are the major points to consider regarding cancellations and refund:
- Cancellation made after 24 hours of the booking will not be eligible for any refund
- Only the cancellation made within 24 hours of the booking will be considered for refund
- If the amount is refunded, it will be sent to the account from which the payment was made
- Cheque will be issued in case the payment was not made via online banking
- It takes around 10-15 days for the refund process to be completed
- Banks will take some extra days for the refund to be reflect on your statement
- Sometimes it may take 60-90 days to reflect the amount on your bank statement
- The amount to be refunded will be decided by the airline
- We will not refund the service charge except in the case of full refund by the airline
- We accept the cancellation request only over the phone
- In case of any dispute, the decision of the airline will be final
- Sometimes, the airlines may refund the ticket even after the cancellation is made after 24 hours, but we do not guarantee anything regarding that case as the airline has their own cancellation and refund policy which is independent of us.
